Shipping Policy

At Juanjovalle, we understand that fast, reliable, and transparent delivery is an important part of a great online shopping experience. We work with trusted logistics partners to provide convenient shipping services to customers around the world.

Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are generally prepared and shipped within 3–8 business days.

Please note that order processing time is separate from shipping transit time. Actual delivery time may vary depending on your destination, shipping method, carrier conditions, customs processing, holidays, weather, and other circumstances.

Once your order has been shipped, tracking information will be provided when available.

Shipping Methods

Available shipping methods and applicable shipping fees will be displayed during checkout based on your delivery address and order details.

The available shipping options may vary depending on your country or region.

International Shipping

Juanjovalle provides international shipping to customers in various countries and regions, including Europe, the Americas, Africa, the United Kingdom, and other international destinations.

Delivery times may vary depending on the destination and local delivery conditions.

Although we work closely with our logistics partners to ensure reliable delivery, occasional delays may occur due to customs procedures, weather conditions, local holidays, carrier delays, or other circumstances beyond our reasonable control.

Taxes and Duties

Customers do not need to pay additional taxes, customs duties, or import fees for their Juanjovalle orders.

We aim to provide a simple and transparent shopping experience, so you do not have to worry about unexpected tax or customs charges after placing your order.

If any customs or tax-related issue occurs during delivery, please contact our customer service team at Sale@juanjovalle.com, and we will assist you.

Shipping Address

Please carefully review your shipping address, telephone number, and other delivery information before completing your purchase.

If you notice an incorrect address after placing an order, please contact us as soon as possible at Sale@juanjovalle.com.

We will do our best to update the information before the order is shipped.

Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or damaged during transportation, please contact us with your order number and relevant details.

Our customer service team will work with the appropriate shipping carrier to investigate the situation and help resolve the issue.

At Juanjovalle, our goal is to make every part of your shopping experience simple, transparent, and worry-free.